Question 1

What is Telehealth?

Accepted Answer

Telehealth is healthcare provided through a virtual outlet such as video call, telephone call, or even texting. When you have an appointment at WellKC, you will connect with your provider via video call. You will have a face-to-face visit just like if you were in a medical office, only without needing to leave the comfort of your home! You may be asked to show your provider specific areas of concern (like a skin rash or joint swelling) or perform movements or tests as needed so that your concerns can be evaluated as thoroughly as possible. Your provider can evaluate, diagnose, and treat you with this visit.

Question 2

What health problems can be treated via Telehealth?

Accepted Answer

A long list of health problems can be effectively treated and managed via Telehealth. At WellKC, we specialize in the management of primary care and urgent care issues, but we also manage and treat many other common problems. For a more thorough list of needs that we address, please see our Services page. Don't see a specific problem listed? Feel free to reach out and ask us!

Question 3

How can I be appropriately evaluated without an in-person visit?

Accepted Answer

There are many ways for us to complete a thorough evaluation of you and your health concerns with just a video call. We gain a lot of necessary information just from talking to you and asking the right questions. We can evaluate musculoskeletal issues by having you perform certain movements or physical tasks. We can typically visualize things like rashes, skin lesions, swelling, etc. well via video call, but we may ask you to send us a picture of an area of concern if we aren't seeing it quite clearly enough. For certain issues we may need you to be able to accurately check your blood pressure, heart rate, weight, or temperature at home. 
If we encounter an issue that does need an in-person evaluation we will help direct you to the proper place to have this done.

Question 4

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by clicking HERE (https://provider.kareo.com/jaclyn-whitlock)then clicking Schedule Now.
If you do not see a day or time that works for you, or if you have an urgent need, please send us a text at 913-213-1352. We try our best to be accommodating and available whenever you need care.

Question 5

Who will I be seeing for my appointment?

Accepted Answer

When you schedule an appointment with WellKC, you will be seeing our lead provider and owner, Jaclyn Whitlock. Jaclyn is a board certified family nurse practitioner with a wealth of experience. You can read a little more about her in our About page.

Question 6

How do I connect to my Telehealth visit?

Accepted Answer

Once you schedule an appointment, you will be sent a link for a video call. Click on this link a few minutes before your appointment time, and follow the prompts to get to your video call. If you have any trouble, just text us at 913-213-1352.

Step by step instructions:
- Click on the video call link a few minutes before your appointment
- Enter your name when prompted
- Click on Request Permissions to activate your camera and microphone
- Click on Allow to allow use of your camera and microphone for your appointment 
- Click on Knock to let your provider know that you have arrived
- Your provider will let you into the video call as soon as they are ready

Question 7

Do you accept insurance?

Accepted Answer

We no longer bill insurance directly. You will be required to pay your appointment fee prior to the start of your appointment. You can submit an itemized receipt from your visit to your insurance company for potential reimbursement. Read more about this policy here: Payment (https://www.wellkcks.org/cost-payments-1)

Question 8

What if I have a problem or question after my visit?

Accepted Answer

It is easy to reach out to us if you have a problem or question after your visit! You can send us a secure text message anytime at 913-213-1352. We try our best to respond to messages right away, but it sometimes may take up to 24 hours for a response.

Question 9

Who can be seen at WellKC?

Accepted Answer

We see adults age 18 and older. You do not have to live in Kansas, but you must be physically in the state of Kansas at the time of your appointment (you will verify this verbally at the time of your appointment).

Question 10

Can I get a prescription from my WellKC visit?

Accepted Answer

Yes, we can prescribe medications during your visit as indicated. Prescriptions will be sent electronically and must be sent to a Kansas pharmacy. We do not prescribe controlled or narcotic medications for pain or anxiety.

Question 11

What are your hours?

Accepted Answer

We are available for appointments and questions daily from 10 AM to 4 PM. We also have evening and weekend availability for urgent needs or if your schedule just doesn't work for 10-4 appointments. If you have an urgent issue or don't see an appointment time that works well for you, just text us at 913-213-1352. 
If you have an urgent need during our off hours, we recommend reaching out to the AdventHealth NurseLine at (913)676-7777. 
If you are ever experiencing a possible medical emergency, please call 911.

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